Back-Office Automation
The Back-Office Engine
Connect your tools and let AI handle triage, drafting, extraction, and follow-ups—so your team stays focused on decisions, not data entry.
Less admin, more momentum
The Back-Office Engine is a layer of intelligent automations built around your existing email, files, and finance stack. We design workflows that match how your SME actually works in Luxembourg—GDPR-conscious, auditable, and easy to hand over to new staff.
Built around your stack
No rip-and-replace. We connect to common SME tools (Microsoft 365, Google Workspace, popular accounting packages) and tailor where you need something bespoke.
What we automate
Email & inbox intelligence
Classify requests, draft first-pass replies, route to the right owner, and surface what needs a human today.
Documents & PDFs
Extract fields from invoices and forms, match to records, and flag anomalies before they hit your books.
AR & gentle collections
Track unpaid invoices, send polite reminders on your tone of voice, and escalate only when needed.
System connections
Sync with your CRM, accounting tools, and shared drives so nothing lives in a silo or a forgotten folder.
How we roll it out
Map & prioritise
We workshop your busiest workflows and pick the highest-ROI automations first.
Build & test
We implement integrations and AI steps in a sandbox, then validate with your team.
Launch & refine
Go live with monitoring, handover docs, and a clear path to add the next workflow.
FAQs
Ready to trim the busywork?
Book a free audit call—we’ll pinpoint the best back-office win for your team.
Talk to us