Legal

Privacy Policy

Effective date: 2026-03-26

This Privacy Policy explains how [[LEGAL_ENTITY_NAME]] ("Letzscale", "we", "us") collects, uses, and shares personal data when you visit our website or contact us.

If you have any questions, contact us at [[CONTACT_EMAIL]].

1. Controller and contact details

  • Controller: [[LEGAL_ENTITY_NAME]]
  • Registered address: [[REGISTERED_ADDRESS]]
  • Contact email: [[CONTACT_EMAIL]]

2. What data we collect

2.1 Data you provide to us

  • Contact form: name, email address, and the message you submit.
  • Chat interactions: messages you type into the website chatbot.
  • Lead capture (if provided): name and email address shared during chat or forms.

2.2 Data collected automatically

  • Basic technical data (e.g., device/browser information) that may be processed as part of delivering the website and API requests.

3. Why we process data (purposes)

  • To respond to your inquiries and schedule calls.
  • To provide and improve our services, including the website chatbot experience.
  • To handle security, abuse prevention, and troubleshooting.

4. Legal bases (GDPR)

Depending on the context, we process personal data under one or more of the following legal bases: (a) your consent, (b) performance of a contract or steps prior to entering a contract, and/or (c) our legitimate interests in operating and securing our website and communicating with prospective customers.

5. How long we keep data (retention)

We retain personal data only for as long as needed for the purposes described above, unless a longer retention period is required or permitted by law. As a baseline, we keep inbound inquiries for up to [[RETENTION_PERIOD_CONTACT]] to manage follow-ups and client onboarding, then delete or anonymize them unless needed for legal/contractual reasons.

6. Who we share data with

We may share personal data with service providers that help us operate the website and deliver communications. These providers process data on our behalf under contractual safeguards.

6.1 Key service providers used on this website

  • Form processing: Web3Forms (used to deliver contact submissions).
  • AI chatbot processing: Google Generative AI / Gemini (used to generate chatbot responses).

7. International transfers

Some providers may process data in countries outside the EEA. Where applicable, transfers are protected using appropriate safeguards (such as Standard Contractual Clauses) and provider security measures. Provider processing locations may change over time—please consult the providers’ privacy documentation.

8. Your rights

Under the GDPR, you may have rights including access, rectification, erasure, restriction, objection, and data portability. To exercise your rights, contact [[CONTACT_EMAIL]].

You also have the right to lodge a complaint with the Luxembourg supervisory authority (CNPD) or your local EU authority.

9. Cookies and analytics

We may use cookies or similar technologies to operate the site. [[COOKIES_AND_ANALYTICS_NOTE]]

10. Security

We take reasonable technical and organizational measures to protect personal data. However, no method of transmission or storage is 100% secure.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the effective date above.